Service Coordinator

What''s in it for you?Industry-leading training and development opportunitiesJoin a supportive team with a collaborative working cultureOngoing progression and career development opportunitiesHealthcare cash planEmployee wellness programmePension and life assuranceMust havesBackground in customer-facing or office-based roles such as administration, customer service or hospitalityA proactive, can-do attitude with a willingness to learn and developStrong communication skills, both verbal and writtenExcellent organisational skills with the ability to manage multiple tasksA problem-solving mindset with high attention to detailAbility to work independently and as part of a teamComfortable working in a fast-paced environmentBasic IT skills, including Microsoft Office or similar systemsNice to havesExperience in service coordination, scheduling, or administrationUnderstanding of KPIs and SLAsExperience managing customer relationships or accountsFamiliarity with service-based industriesSo, what will you be doing?Acting as the main point of contact for selected client accountsManaging and responding to client queries, requests, and service updatesCoordinating and scheduling service visits efficientlyCommunicating with field teams, managers, and clients to ensure smooth operationsMonitoring service delivery and identifying opportunities for improvementHandling complaints and ensuring issues are resolved effectivelyMaintaining accurate records including job logs, invoicing, and ..... full job details .....