Service Coordinator

Service Coordinator 7032 Location: Cam and Dursley, Gloucestershire Hours: Full Time Permanent Monday - Friday, 9:00am - 5:00pm Salary: 28,000 - 30,000 per annum Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers. Key Responsibilities of a Service Coordinator: Manage customer enquiries, quotations, orders and general service administration Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements Arrange machine deliveries, installations, repairs and workshop returns Manage service and repair enquiries, gathering relevant information and preparing estimates where required Process warranty claims and liaise with customers, manufacturers and internal teams Monitor completed engineer work, update service records and follow up any outstanding actions Contact customers regarding annual servicing and upcoming warranty deadlines Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation Maintain accurate customer, service, training and engineer stock records across internal systems Deal with delivery issues and coordinate returns, repairs or replacements where required Provide general administrative support and assist with ..... full job details .....