Service Coordinator (Engineering)

Service Coordinator (Engineering)£26,000 + 24 days holiday + Flexitime + benefitsExeterAre you an experienced engineering service coordinator looking to further your career with a well-established company supplying to clients globally?Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?On offer is a Service Coordinator role where you will manage the efficient route planning of up to five company-employed engineers for the timely and efficient completion of warranty and charge visits.This role requires you to develop a rapport with the engineering team and build relationships with the immediate team, internal departments and customers.The role:Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.Log customer issues onto the Customer Relationship Management (CRM) system, detailing all communication to the customersRespond to email enquiries from customers, ensuring they are dealt with in a timely and professional mannerAssist in planning efficient routes for the company''s employed engineers, informing relevant other departments within group of the calls to be attended on a weekly basisThe person:Previous experience dealing with field-based engineering teamsExcellent communication and organisation skillsIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy ..... full job details .....