Service Coordinator

Service Coordinator Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins. We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and, making use of a field team and other operational support, you will deliver work across our diverse portfolio. As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance. The fundamentals of the role Manage guardians: Ensure guardians meet our criteria and ready for life as a guardian. Manage the guardian sign-up and move-in process. Be the main point of contact for guardians. Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns. Work closely with guardians when they need to move on from Dot Dot Dot properties. Draw on data to gain insight into guardians and to guide support or interventions as required. Coordinate or assist with events, ..... full job details .....