Service Coordinator - Disabled Facilities Grant

Service Coordinator - Disabled Facilities Grant (DFG) Location: Hackney E8 Directorate: Adults, Health and IntegrationHybrid - 2 / 3 Days in the OfficeStart: ASAPLength: 6 Months Pay: 21.53 Per Hour PAYE / 29.01 Per Hour Umbrella About the RoleAre you an organised, empathetic administrative professional looking to make a meaningful difference in the lives of local residents?The London Borough of Hackney is seeking a dedicated Disabled Facilities Grant (DFG) Service Coordinator to join the Adult Social Care team. In this vital role, you will be the primary point of contact for residents, carers, and families accessing the DFG Home Adaptations Service, ensuring they receive person-centred support to live safely and independently in their homes.Key ResponsibilitiesFirst Point of Contact: Serve as the welcoming face and voice of the DFG Home Adaptation Service, addressing queries from residents, internal staff, and external partners via phone, email, letter, and in person.Application and Case Management: Efficiently process incoming DFG referrals and manage application workflows through our case management systems.Resident Support: Carry out occasional home visits to assist residents with administrative tasks when needed, delivering a supportive and person-centred service.Operational and Administrative Care: Manage essential tasks, including minute-taking, document management, updating records, collecting customer survey feedback for KPIs, and processing purchase orders and ..... full job details .....