Service Coordinator

Service Coordinator
Location: Leeds (Office Based)
Salary: £35,000 to £43,000 + excellent benefits
Hours: Monday to Friday, full time

We are recruiting on behalf of a well-established and growing business based in Leeds for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.

Responsibilities

• Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required

• Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up

• Maintain and update service systems, including service agreements, asset records and service data

• Support service reporting by maintaining KPI data and preparing information for internal meetings

• Assist with coordinating service operations and supporting the Service Manager with administrative tasks

• Maintain accurate service records and ensure systems are kept up to date

• Support improvements to service administration processes and maintain relevant documentation

• Build effective working relationships with engineers, customers and internal teams

About You

• Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment

• Highly organised with strong administrative skills and excellent attention to detail

• Confident managing multiple queries and tasks simultaneously

• Comfortable handling customer enquiries via phone and email

• Experience maintaining systems and accurate records

• Comfortable working with internal reporting and KPI data

• Strong communication skills with the ability to prioritise workload in a fast-paced environment

For more information or to apply for this Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided.