Service Coordinator

Job Title: Service Coordinator

Location: Epsom, Surrey

Salary: £30,000 - £35,0000 Full Time Permanent position

Hours: 9:00am-5:30pm Monday – Thursday and 5pm Friday - 37 hours (flexible)

Industry: Machine Servicing Company

Benefits: Profit Share Bonus (paid monthly), 6% Pension, Private Healthcare, Life Insurance,

My client services industrial equipment across the UK. They are looking to expand the team. A permanent position working Monday – Friday, with a flexible start/finish time, with a pay rate circa £30-35,000 depending on experience.

Duties and responsibilities as a Service Coordinator:

• Schedule Service Engineers and prioritise work based on customer needs.
• Manage customer enquiries, providing timely responses and accurate information.
• Maintain effective communication with manufacturers and suppliers.
• Accurately use company systems for spare parts, documentation, and filing.
• Oversee receipt, storage, and despatch of parts, including export/import paperwork.
• Proactively sell spare parts and follow up on non-responses from customers.
• Provide administrative and scheduling cover for the After Sales Manager when required.
• Support team members during holidays or absences and escalate issues as needed.
• Monitor and contribute to sales and engineering performance targets.
• Ensure health, safety, and compliance standards are met, including RAMS and office safety checks (training provided)

This role is commutable from the following locations; Woking, Epsom, Redhill, Mitcham, Croydon, Chessington and many more

Similar job titles suitable for this role will include; Engineering Scheduler, Engineering Planner, Customer Service Advisor, Client Planner, Client Planner, Client Scheduler, Client Coordinator, Service Coordinator, Service Planner, Service Scheduler, Customer Service Scheduler, Customer Service Planner, Engineering Coordinator

Must have the legal right to live and work in the UK. Please note, our client is unable to offer sponsorship or Visa support for this role.

Due to the sheer volume of applications, we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.

Axion Recruitment is acting as the recruitment agency for this role, it is a direct hire position. Job Ref 2440