Service coordinator Clapham

Service Desk Administrator Location: Clapham, London Salary: 28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London. The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities Schedule and coordinate engineers across London.Allocate planned maintenance, servicing and reactive jobs to engineers.Manage and update the engineers'' daily schedules.Liaise with engineers throughout the day to ensure jobs are completed on time.Contact customers and residents to arrange appointments and access.Manage incoming service requests and allocate jobs appropriately.Monitor outstanding and completed works.Update the service management system with job details and engineer information.Ensure engineers have the correct job information and access details.Follow up outstanding jobs, reports and paperwork.Assist with organising PPM and servicing schedules.Communicate changes to engineers and customers promptly.Deal with general customer and service enquiries.Assist with invoicing, purchase orders and general administration where required.Maintain accurate ..... full job details .....