Service Coordinator

Start Date: ASAP (9-12 months maternity cover)

Salary: -13ph

Location: Bridgend

St David Recruitment are working on behalf of a leading Facilities Management company to secure an experienced Service Coordinator to support the team for 9-12 months they offer a comprehensive range of services across commercial and industrial sectors, including consultancy, planning, design, manufacture, installation, and maintenance in the following areas:

• Cooling, Heating, Ventilation & Electrical

The Role
As a leading mechanical and electrical contractor based in South Wales, we are seeking to strengthen our team with the appointment of a Service Coordinator. The successful candidate will ideally have experience or knowledge within building services, including plumbing, heating, air conditioning, and electrical systems.

This role is pivotal in ensuring the efficient coordination of service operations and delivering a high standard of customer service.

Key Responsibilities

• Act as the first point of contact for incoming telephone enquiries
• Raise service call-out documentation and job records
• Schedule and coordinate service visits, liaising effectively with customers
• Coordinate activities with the service team, engineers, and subcontractors
• Ensure completion of all service documentation following call-outs and accurately input data into internal systems
• Prepare and issue service invoices
• Produce estimates for service works and maintenance contracts, and follow up on outstanding quotations
• Administer new service contracts and manage contract renewals
• Generate routine administrative and service-related documentation

Skills and Experience

• Experience using service management software, ideally JobLogic
• Excellent telephone manner with strong customer service skills
• Strong organisational and time management abilities
• Ability to work effectively both independently and as part of a team
• Clear and professional communication skills
• Ability to remain calm and organised under pressure
• Strong attention to detail with the capacity to retain and apply new information
• Proven ability to manage customer expectations effectively
• Technical support experience (desirable)
• Good geographical knowledge (desirable)

St David Recruitment Services is an employment business working on behalf of a client.

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