Service Coordination Manager

A global leader in innovative consumer and professional products is seeking an experienced Service Coordination Manager to join its growing After Sales Operations team in Marlow.
  
This role will support the Service Manager in overseeing aftersales operations, improving service performance, and ensuring high levels of customer satisfaction across the service lifecycle.
  
Key Responsibilities

• Coordinate service activities from job intake through to completion
• Monitor KPIs, repair turnaround times, and support continuous improvement initiatives
• Ensure compliance with service processes, procedures, and audit requirements
• Manage relationships with service agents, internal stakeholders, and European teams
• Support warranty claims, technical investigations, and product quality reporting

• Minimum 5 years’ experience in service, aftersales, or operational coordination within a product-based environment
• At least 2 years’ team management experience
• Strong analytical and problem-solving skills with a data-driven approach
• Experience with SAP, Salesforce, and intermediate Excel skills desirable
• Excellent communication, organisation, and stakeholder management skills

• Hybrid working available following successful completion of training
• 25 days holiday plus bank holidays
• Private medical, dental, and life assurance cover
• Annual gym allowance and employee discount platform
• Free on-site parking, restaurant facilities, and Employee Assistance Programme

• Proactive and highly organised with the ability to manage multiple priorities
• Customer-focused with a commitment to service excellence
• Comfortable working in a fast-paced operational environment
• Confident working cross-functionally with internal and external stakeholders
• Full UK Driving Licence required with flexibility to travel when needed