Service Controller

Senior Service Controller £35,000 - £40,000 DOE Monday Friday, 8.00am 5.00pm. 42.5 hours per week. We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire and Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow. This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery. Key responsibilities will include: Diary and Service Management - Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM - Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements - Prioritise urgent and emergency works effectively Resource Planning and Allocation - Allocate work to engineers based on skillset, location and availability - Plan future works ensuring full utilisation of the team of engineers - Ensure engineers are fully productive throughout the working day Customer and Client Management - Act as the primary point of contact for service-related enquiries - Liaise with customers to ..... full job details .....