Service Controller

Are you highly organised, customer-focused, and experienced in coordinating repairs? I am currently recruiting for a proactive Service Controller to join my clients team and play a key role in delivering an efficient and responsive service.Key Responsibilities:Manage and coordinate day-to-day repairsPlan and allocate work effectively to trades teamsSchedule jobs efficiently to meet service level agreements (SLAs)Monitor job progress and ensure timely completionPrioritise urgent and emergency repairsLiaise with engineers, subcontractors, and suppliersTrack and update job statuses using internal systemsEnsure all works are logged accurately and compliant with company proceduresHandle incoming repair requests and raise work ordersManage diaries and optimise routes for field operativesResolve scheduling conflicts and respond to changing prioritiesMaintain accurate records and produce reports when requiredSupport continuous improvement of processes and service deliveryCommunicate with customers to provide updates and excellent serviceHandle customer queries, complaints, and follow-ups professionallyWhat We''re Looking For:Strong understanding of repairs and maintenance planningExcellent computer skills, particularly in ExcelExperience using job management systems to allocate and track workFamiliarity with MRI Maintain / Impact Response (preferred - helps reduce training time)Confident communicator with a customer-first approach ..... full job details .....