Service Controller

Service ControllerSlough£32,000 - £34,000 Bonus Excellent BenefitsAre you an organised, customer-focused professional who thrives in a fast-paced service environment? Do you enjoy being the vital link between customers, engineers, and internal teams?We''re recruiting for a Service Controller to join a leading specialist vehicle manufacturer in Slough. This is an exciting opportunity to play a key role in a busy service operation, ensuring customers receive exceptional support while helping to keep critical specialist vehicles operating at their best.The OpportunityAs a Service Controller, you''ll be the heartbeat of the service department, coordinating engineer schedules, managing customer requests, and ensuring maintenance and repair activities run smoothly from start to finish.You''ll have the chance to work closely with customers, engineers, and operational teams while developing your career within a highly respected organisation that genuinely invests in its people.Key ResponsibilitiesManaging customer service requests from initial enquiry through to completionScheduling and coordinating engineer workloads to maximise efficiencyCreating job cards, service notifications, and ordering required partsTracking contract maintenance activities and ensuring service planners remain up to dateProcessing job sheets accurately and conducting customer follow-up callsDelivering outstanding customer service and maintaining regular communication with stakeholdersSupporting site ..... full job details .....