Service Controller

Service ControllerGlasgow£38,000 to £42,000 + Excellent Benefits + BonusNEOS Engineering are working with a leading organisation within the heavy plant and construction equipment sector who are looking to appoint an experienced Service Coordinator to join their growing team in Glasgow.This is an excellent opportunity to join a well-established business with an outstanding reputation for investing in its people, offering long-term career progression and supporting some of the most recognised machinery within the industry.You''ll play a vital role in keeping engineers productive, customers informed and service operations running efficiently.The RoleAs Service Coordinator, you''ll be responsible for coordinating field service engineers, managing customer enquiries and ensuring maintenance, breakdowns and repairs are planned effectively.Working closely with engineers, customers and internal departments, you''ll help deliver an exceptional level of customer service while ensuring maximum machine uptime.Key Responsibilities Coordinate and schedule field service engineers.Plan maintenance, breakdowns and repair work.Liaise with customers regarding service visits and engineer availability.Raise service jobs and maintain accurate records.Order parts and work closely with the parts department.Monitor engineer utilisation and workload.Process service documentation and quotations.Ensure excellent communication throughout the service process.Support warranty administration where required. ..... full job details .....