Service Controller

Service Controller Location: Sittingbourne, KentSalary: £38,000 - £42,000 + BenefitsNEOS Engineering are recruiting for a Service Controller to join one of the UK''s fastest-growing construction equipment OEMs based in Sittingbourne, Kent. This is a fantastic opportunity to become part of a business that is investing heavily across the UK, offering genuine career progression, excellent training and the chance to work alongside a highly experienced aftersales team.If you''re an organised individual with experience coordinating engineers, managing service operations and delivering first-class customer service, this is a role you won''t want to miss.The Role As a Service Controller, you''ll play a vital role in keeping the service department running efficiently. You''ll be responsible for coordinating field service engineers, managing customer enquiries and ensuring repairs are completed as quickly and effectively as possible to minimise machine downtime.Key Responsibilities Plan and schedule field service engineers across Scotland.Manage incoming service enquiries and breakdown calls.Raise job cards, quotations and service documentation.Liaise with engineers, customers and the parts department to ensure repairs are completed efficiently.Keep customers updated throughout the repair process.Monitor engineer workloads and maximise engineer utilisation.Maintain accurate records across internal service systems.Support warranty administration and general service processes.Deliver ..... full job details .....