Service Controller

Service Controller £28k-£35k Company based near Derby Job Title Service Controller Department Service and Maintenance Reporting To Operations Manager Location Office-based Derbyshire Role Overview The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales. Core Responsibilities 1. Engineer Scheduling and Coordination • Manage and maintain engineer diaries • Schedule Planned Preventative Maintenance (PPM) visits • Coordinate reactive service calls and breakdowns • Allocate work efficiently to maximise engineer utilisation • Adjust schedules in real time based on operational requirements 2. PPM and Service Delivery • Ensure all PPM contracts are scheduled and delivered on time • Monitor upcoming, due, and overdue service visits • Maintain service compliance with contractual obligations 3. Service Management System Control All service activity is managed through Joblogic. • Create, update, and close all service jobs within the system • Ensure all job information is accurate and up to date • Track job progress from booking through to completion ..... full job details .....