Service Controller

Circa 38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon. This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.Key Responsibilities of the Service Controller:Handle incoming calls and coordinate field service activitiesLog breakdowns and job details accurately in central systemsCommunicate engineer attendance and updates to customersPrioritise vehicle-off-road cases and escalate major issuesManage warranty and chargeable field repairs, including job numbers and parts coordinationLiaise with third-party repair providers and monitor progressCollate and finalise engineer documentation and reportsMaintain high standards of service administration and complianceGeneral service controller duties The Ideal Candidate for the Service Controller:Previous experience in a similar service controller role, ideally within the motor tradeStrong customer service and communication skillsTechnical understanding of vehicle componentsExcellent planning and organisational abilitiesProficient in Microsoft Excel and WordIf you are interested in this Service Controller role, please apply now or contact Grace at E3 ..... full job details .....