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Permanent

Service Controller

Churwell
money-bag £30000 - £32000/annum
Posted 2 days ago

Service Controller Special Purpose Vehicle Company (Leeds)
Salary: £32,000 £32,000 per annum (depending on experience)
Location: Leeds Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Leeds -based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

About the Role:

As a Service Controller, youll be the key interface between our customers and engineerscoordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. Youll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

Your Core Responsibilities:

  • Handle and log customer service requests, taking full ownership from start to resolution.

  • Schedule daily engineer workloads and coordinate job planning.

  • Create job cards, raise notifications, and order required parts.

  • Manage machines on contract maintenance and update planners.

  • Ensure accurate job sheet processing and follow-up calls post-service.

  • Provide timely and professional communication with customers and team members.

  • Support onsite meetings and H&S initiatives.

Working Hours:

  • Monday to Thursday: 8:00am 4:45pm

  • Friday: 8:00am 3:45pm

  • (Includes a 45-minute unpaid break each day)

What Were Looking For:

  • Experience in a service coordination or scheduling role (automotive/engineering background is a plus)

  • Strong organisational and communication skills

  • SAP or similar system experience (preferred, not essential)

  • A team player with a proactive, problem-solving mindset

Whats in It for You?

  • Salary: £32,000 £34,000 (depending on skills/experience)

  • Bonus: Profit-Related Bonus Scheme (5% of basic salary)

  • Holidays: 25 days plus Bank Holidays

  • Pension: Personal Pension Scheme

    • 3.5% employee 5.5% employer contribution

    • 5% employee 7.5% employer contribution (after 3 months)

  • Life Assurance: 5x basic salary (from day one)

  • Extras:

    • Discount Shopping Portal

    • Free On-Site Parking

    • Cycle to Work Scheme

    • Employee Assistance Programme (EAP)

    • Access to Training & Development

    • Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you''re ready to take the next step in your career and thrive in a role where every day is different, wed love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA

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