Service Controller / Administrator - Commercial Heating / Electrical Services

Service Controller / Administrator - Commercial Heating / Electrical ServicesThis is a new position due to growth.Hourly Paid: Monday - Friday; 8 hours per day (8:30 - 17:00 or 08:00 - 16:30 as work requirements may require)Lunch: Half-hourHours Per Week: 40Basic Salary: £28,000 per annumPension: 5% as per NEST currentlyHolidays: 20 per year plus 8 Statutory; Monthly accrualProbation Period: 12 monthsNotice Period Thereafter: 1 monthOvertime (by arrangement): Sometimes necessary when others are on holiday or sick to ensure Engineers are updated and ready for the following working day hence some flexibility is occasionally needed; Overtime is paid the following month; Adjustments for overtime or absences are adjusted the following month depending on cut off time for processingResponsible To: Senior Service ManagerDuties and Responsibilities:Joint responsibility for daily operation of service desk tasks as may be required, advising and working with the Senior Service Manager. Assuming responsibility when covering for the Senior Manager due to absences and holidays ensuring the operational needs are met.Liaise with finance department and office staff on job queries and costs.Contacting manufacturers for whom work is carried out as service agents.Contacting clients and arranging servicing and repairs of mechanical and electrical services and associated equipment. Preparation and updating of spreadsheets and Engineers'' timesheets.Advise Engineers on job sheets and work details, ..... full job details .....