Service Contracts Manager

Job Title - Service Contracts Manager Location - Home-based with travel across the South of England Salary - 58,000 + 6000 car allowance About the Role The Service Contracts Manager will oversee a portfolio of service contracts across the South of England, ensuring high-quality delivery, customer satisfaction, and contract profitability. Acting as the key point of contact between clients and internal teams, you will drive performance, manage field engineers, and ensure compliance with operational and commercial standards. This is a pivotal role requiring strong leadership, commercial awareness, and technical understanding of electronic security systems. Key Responsibilities Lead, support, and develop service engineers to deliver exceptional service and compliance with company procedures. Maintain strong client relationships, ensuring contract performance, retention, and satisfaction. Monitor and report on KPIs, SLAs, and overall service delivery standards. Drive revenue growth through renewals, small works, and efficient management of contract accounts. Conduct site audits, performance reviews, and ensure adherence to ISO and NSI standards. Manage budgets, forecasts, and commercial performance of allocated contracts. Ensure compliance with Health and Safety requirements, risk assessments, and all company policies. Act as the escalation point for operational or client-related issues. About You Proven experience in service contract management, ideally ..... full job details .....