Service Co-ordinator

Service Co-ordinatorLocation: CaerphillySalary: 28,000 We''re currently recruiting for a Service Co-ordinator to join a well-established and growing engineering and facilities business with an excellent reputation for delivering high-quality service to commercial clients across the UK.This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where organisation, communication, and customer service are key. You''ll be joining a supportive and collaborative team where your contribution will play an important part in the smooth day-to-day running of service operations.This is what you''ll be doingAs a Service Co-ordinator, you''ll be responsible for supporting the delivery of planned and reactive maintenance contracts while acting as a key point of contact for both customers and engineers. This is a varied role where you''ll be involved in scheduling, administration, compliance, and customer support.Co-ordinating and maintaining the contract diary, ensuring engineers are scheduled effectively and all planned maintenance visits are completed within agreed timeframes.Acting as the first point of contact for contract-related customer enquiries, resolving issues wherever possible and escalating when required to ensure a high level of customer service.Supporting engineers with job information, scheduling updates, materials, and parts availability, helping to keep works running efficiently and on schedule.Carrying out initial quality checks on engineer ..... full job details .....