Service Co-Ordinator

Service CoordinatorPosition SummaryReporting to the Global Service Director, with a dotted line to the Regional Service Manager, this position is responsible for overseeing and managing service operations to ensure efficiency, customer satisfaction, and alignment with organizational objectives. The role involves coordinating service appointments, communicating with clients, dispatching technicians or service teams, and maintaining accurate documentation of service requests.Key ResponsibilitiesProcess quote requests from customers, field sales, internal sales, and operations personnel.Resolve customer inquiries regarding orders, billing, replacement parts, product information, and field services.Enter and track new purchase and release orders.Maintain organized records of open and closed orders, correspondence, quotations, service activity, and service schedules.Manage field service schedules and technician assignments.Forecast upcoming service jobs and support management with monthly service forecasts.Communicate with customers and sales teams to confirm scheduling once materials are delivered to site.Handle urgent requests for technician information or parts needed on-site.Coordinate logistics with customers to collect site details, required safety documentation, and any pre-job paperwork.Provide technicians with service packets, documentation, and drawings prior to assignments.Collect technician service reports, expense reports, and timesheets post-completion and finalize ..... full job details .....