Service Co-ordinator

Service Coordinator Location: North Leicester Salary: Up to £32,000 Type: Full-time About the Role We are currently recruiting on behalf of a well-established client based in North Leicester who is looking to add a Service Coordinator to their team. This role is responsible for the effective organisation and coordination of service, maintenance, and repair activities. The successful candidate will ensure engineering resources are scheduled efficiently, service-level agreements (SLAs) are met, and customers receive clear and timely communication regarding service appointments and updates. Key Responsibilities Scheduling and Coordination. Plan and schedule service, maintenance, and reactive call-outs for field engineers. Allocate engineers based on location, expertise, and job priority. Monitor engineer workloads and optimise route planning to ensure operational efficiency. Ensure all service activities adhere to contractual commitments and planned schedules. Customer Communication. Act as the main point of contact for customer service requests. Accurately log service calls, faults, and maintenance enquiries. Provide customers with updates regarding engineer attendance and job progress. Handle customer queries professionally and escalate issues when required. Administrative Support. Maintain accurate service records and update internal management systems. Prepare job sheets, service reports, and related documentation. Produce quotations for repairs or additional ..... full job details .....