Service Co-ordinator | Managed Services Provider | Inside IR35

Service Co-ordinator | Managed Services Provider | Inside IR35 The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services.Customer Services andgt; Non-TechnicalProvides resolutions to customer issues, analysing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support.Role Knowledge and ApplicationDevelops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.Complexity and Problem-SolvingWorks on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems.SupervisionNormally receives little instruction on day-to-day work, general instructions on new assignments.Collaboration and ..... full job details .....