Service Co-Ordinator

Service Coordinator Payrate: 14 per hr. via PAYEContract Length - ASAP to until 31st Dec 2026Location: WF12, Dewsbury, UKWorking Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)Purpose of Job:Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs. RESPONSIBILITIES:Support drivers to act on issues identified on the roundsUndertake debrief of driversEncourage ''Stop the Job'' if it''s unsafe, report to your SupervisorReport all service concernsReport all safety concernsProactively communicate with customersCreate a customer excellence approach and cultureReact to and manage customer queries and complaintsImplement service practices that meet the customers'' needsBuild trust and honesty and maintain commitments with customers and suppliersReport all environmental concerns ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and trainingSKILLS:Relationship Management - ProficientEffective Communication - ProficientTime Management - ProficientInformed Decision Making - ProficientContinuous Improvement - FoundationIT Proficiency - Foundation BEHAVIOUR:Lead By ExamplePerformance ManagementTalent ManagementEffective DelegationStrategic PlanningProfessional communication with customers EXPERIENCE/KNOWLEDGE:Coordination/administration experience within an operational ..... full job details .....