Service Co-Ordinator

Service Co Ordinator
On Site Daily in Aston
Monday - Thursday 8:30 - 5:00
Friday 8:30 - 4:30
Free parking on site available.

My client is seeking an experienced Service Coordinator to join them on site in Aston daily. To ensure they are delivering excellent customer service, you will be a crucial addition to the team ensuring their clients needs are being met. In this role you will provide information, advice to their customers and recommendations about services on offer.

To be considered for this role, you must have employment history which demonstrates your experience dealing with customers and engineers both over the phone and email. In addition, if you have Sage experience or exposure on a similar system you may be contacted.

My clients business was established over 30 years following an already 20+ year history in designing, manufacturing, maintaining and distributing coffee machines independently to some of the most recognised and well known business in Britain and Italy. With over 50 years'' experience they can confidently tailor to their customer''s every needs, resulting to attracting clients all over the world, and supplying to almost 100 countries to date.

Tasks (But not limited to):

- Booking in service calls with customers and yearly service update calls with customers.

- Arranging and allocating jobs to the relevant engineers.

- Keeping customers informed of any updates/ requirements via calls and emails.

- Experience Using sage.

- Sending out invoice to customers following completion of job confirmed by engineer.

- Liaise with distributors on arranging installation of coffee machines and communicate with client throughout the process.

- Excellent confidence using Microsoft office

- Fantastic communication skills where you can clearly and confidently liaise over the phone, email and if necessary in person.

- Excellent organisational skills which demonstrate your ability to multitask.

What we will expect to see already

- Employment history in a service coordination or customer service role.

- Strong work ethic

- Excellent computer skills and professional telephone manner

- Proven ability to work on a team

- Excellent communication, organisational and record keeping skills

Please Note:
Do not apply if you require sponsorship before 2031 or on a visa of any sort, you may not be considered.
You must have experience working as a Service Coordinator or relateable role.
Do not apply if can not commit to the hours advertised and attending site daily as there is not an option to work from home or work alternative hours.