https://jobs.co.uk/job/service-co-ordinator-complete-security-recruitment--4c138b64-3d1a-4364-97b7-60fda4ad797f RSS feed for Service Co-ordinator at Complete Security Recruitment. en-gb Wed, 30 Sep 2026 15:21:19 GMT https://jobs.co.uk/job/service-co-ordinator-complete-security-recruitment--4c138b64-3d1a-4364-97b7-60fda4ad797f https://jobs.co.uk/job/service-co-ordinator-complete-security-recruitment--4c138b64-3d1a-4364-97b7-60fda4ad797f Wed, 30 Sep 2026 11:54:25 GMT Location: Hook | Salary: 28000.00-28000.00 Annual | Type: Permanent | Job Title: Service Desk Coordinator Location: Swindon Salary: 34k Basic + Bonus scheme The Company Our client is an established Fire and Security business looking to strengthen their Service team with an organised, customer-focused Service Desk Coordinator. The Role Our client is looking for a Service Desk Coordinator to manage service desk operations, handle customer enquiries and service tickets, and ensure the timely delivery of service call-outs. You''ll arrange engineers to attend site, ensure customer SLAs are met, and support the daily functions of the service desk coordinating service requests, managing workflows and maintaining customer satisfaction. You''ll report directly to the Head of Service. Key Responsibilities Handle all communication (phone, email etc.) professionally, courteously and accurately, recording instructions and requests from clients and others Manage service calls via phone, email and directly into the ticketing system Ensure customer portals are updated with service dockets and keep clients informed on ticket status Provide general support to the Head of Service Allocate new calls to the most appropriate engineer Provide status updates to clients ... Permanent