Service Co-ordinator

Job Title: Service Desk Coordinator Location: Swindon Salary: 34k Basic + Bonus scheme The Company Our client is an established Fire and Security business looking to strengthen their Service team with an organised, customer-focused Service Desk Coordinator. The Role Our client is looking for a Service Desk Coordinator to manage service desk operations, handle customer enquiries and service tickets, and ensure the timely delivery of service call-outs. You''ll arrange engineers to attend site, ensure customer SLAs are met, and support the daily functions of the service desk coordinating service requests, managing workflows and maintaining customer satisfaction. You''ll report directly to the Head of Service. Key Responsibilities Handle all communication (phone, email etc.) professionally, courteously and accurately, recording instructions and requests from clients and others Manage service calls via phone, email and directly into the ticketing system Ensure customer portals are updated with service dockets and keep clients informed on ticket status Provide general support to the Head of Service Allocate new calls to the most appropriate engineer Provide status updates to clients or their representatives Arrange for quotes to be prepared and sent to clients where additional work is identified following a call-out Liaise internally across all departments to ensure client needs are consistently met Respond promptly to customer enquiries, providing appropriate solutions or ..... full job details .....