Service Co-Ordinator

We''re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!About the candidateThe ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.Salary: £27,000 - £32,000 DOEHours: Full-timeLocation: Bracknell - onsiteWhat you''ll doCoordinate reactive service calls and planned maintenance visitsSchedule engineers and subcontractors efficientlyLog, update and manage service tickets accuratelyCommunicate with customers regarding faults, updates and service progressEscalate urgent or high-priority issues where requiredSupport service performance against SLAs and KPIsEnsure engineers have the correct job and site informationAssist with reporting, documentation and continuous service ..... full job details .....