Service Co-Ordinator

We’re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!

About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.

Salary: £27,000 – £32,000 DOE
Hours: Full-time
Location: Bracknell – onsite

What you’ll do

• Coordinate reactive service calls and planned maintenance visits
• Schedule engineers and subcontractors efficiently
• Log, update and manage service tickets accurately
• Communicate with customers regarding faults, updates and service progress
• Escalate urgent or high-priority issues where required
• Support service performance against SLAs and KPIs
• Ensure engineers have the correct job and site information
• Assist with reporting, documentation and continuous service improvements
• Work closely with internal teams to deliver a high level of customer support

• Competitive salary depending on experience
• Onsite parking
• Supportive and collaborative working environment
• Opportunity to develop within a growing business
• Ongoing training and career development