service co-ordinaitor

Job Title: Service CoordinatorWe are recruiting for a Service Coordinator to support the scheduling and coordination of reactive, planned preventative maintenance (PPM), and commissioning works within a busy service department. The role requires strong organisational ability, attention to detail, and experience managing complex diaries in a fast-paced operational environment.Role OverviewThe Service Coordinator will be responsible for planning and scheduling engineer workloads, processing service orders, and ensuring all required parts, information, and resources are in place for successful site attendance. You will act as a key point of contact for customers and internal teams, helping to ensure smooth delivery of services from enquiry through to completion.Key ResponsibilitiesRespond to customer enquiries via phone and emailPrepare and issue accurate quotations for labour and materialsProcess reactive, PPM, and commissioning service ordersSchedule and allocate engineer work diariesArrange attendance dates with customersEnsure engineers have correct job information, parts, and materials before site visitsCoordinate delivery of parts to site or collection pointsEnter and manage service orders using internal systems (e.g. Sage)Maintain accurate scheduling records and job updatesFollow up quotations and respond to customer queriesSupport resolution of invoice and payment queries with internal teamsAssist in maintaining customer relationships and identifying service ..... full job details .....