Service Charge Team Leader

Service Charge Team LeadLocation: BirminghamSalary: £40,000 - £48,000Full-time Permanent HybridWe are recruiting for an experienced Service Charge Team Lead to join a dynamic and customer-focused finance function within a large and complex organisation operating in the housing sector.This is an excellent opportunity for a motivated finance professional with strong service charge expertise to lead a specialist team responsible for the accurate delivery of service charge activities, ensuring compliance, operational excellence, and outstanding customer service.Working closely with senior finance leadership, you will play a key role in managing the annual service charge cycle, improving processes, supporting stakeholders, and driving continuous improvement across the function.Leadership and Team ManagementLead, coach, and develop a team responsible for the delivery of service charge activities.Manage day-to-day team performance, ensuring service standards and deadlines are consistently achieved.Foster a collaborative, high-performing culture focused on customer service and continuous improvement.Support wider finance and operational teams through effective communication and partnership working.Service Charge OperationsOversee the preparation and calculation of annual service charge estimates and actuals.Ensure service charge information is accurate, transparent, and communicated clearly to customers.Manage the delivery of annual rent review and certification processes, ensuring ..... full job details .....