Service Charge Team Lead

Are you an experienced Team Leader with strong service charge knowledge looking for your next opportunity within social housing? This is an excellent opportunity for a Service Charge Team Lead to join a growing social housing provider and play a key role in leading teams through change and continuous improvement.

This position would suit a proactive Service Charge Team Lead with experience across income, rent recovery and service charges who enjoys managing teams, improving processes and driving financial performance within a social housing environment.

Benefits for the Service Charge Team Lead

• Salary of -45,500
• Excellent benefits package
• Flexible and supportive working environment
• Long-term career development opportunities
• Opportunity to lead transformational finance projects

Responsibilities of the Service Charge Team Lead

• Lead the Income and Payables teams to deliver an efficient finance service
• Manage income, rent recovery and service charge processes within social housing
• Oversee supplier payments, purchase ledger and financial controls
• Ensure compliance with VAT, CIS, Corporation Tax and financial regulations
• Support audits, annual accounts and statutory reporting
• Drive process improvements and support finance system users
• Build strong relationships with suppliers and key stakeholders
• Lead teams through change and promote continuous improvement
• Support strategic financial decision-making and value for money initiatives

Requirements for the Service Charge Team Lead

• Essential experience within service charge accounting in social housing
• Strong background in income management and rent recovery
• Proven experience leading and developing finance teams
• Advanced Excel skills
• Strong understanding of finance operations and financial controls
• Ability to manage change within a finance environment
• Previous experience working within social housing is essential
• Excellent communication and stakeholder management skills

Location & Travel
This role is based in Newport, South Wales, offering excellent transport links across the surrounding areas. The office is easily accessible via the M4 and A48, with strong public transport connections through Newport Train Station and local bus routes.

If this Service Charge Team Lead sounds like your next opportunity, apply directly or email Olivia at (url removed)

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