Service Charge and Finance Team Lead

Yolk Recruitment are proud to be supporting one of the largest housing organisations in Wales as they look to appoint a Service Charge Team Lead to join their growing Finance Operations function.

You''ll be joining a forward-thinking organisation during a period of transformation, offering genuine scope to shape processes, improve systems, and contribute to a finance function that supports vital community services

This is an excellent opportunity for an experienced finance professional with a strong background in rent and service charge income, reconciliations, and team leadership, to take ownership of a vital income function within a large and evolving organisation that is making a real difference across its communities.

The Opportunity

Reporting into the Head of Finance Operations, you will lead a team of Finance Officers, overseeing the delivery and continuous improvement of key income processes including:

• Rent and service charge processing
• Banking operations, BACS and Direct Debits
• Income allocation and suspense account management
• Rent ledger integrity and balance sheet reconciliations
• Arrears reporting and bad debt provision monitoring
• Audit preparation and regulatory compliance
• Systems improvement and digital transformation initiatives

You''ll act as a key point of contact across the organisation, working closely with departments such as Housing, IT, Audit and Procurement, ensuring income processes remain accurate, efficient and aligned to best practice.

What we''re looking for

This role will suit someone who can combine operational finance expertise with confident people leadership. You''ll ideally have:

• Strong experience in a finance role within housing, local government or a similar sector
• Proven experience managing rent and service charge income
• Excellent reconciliation skills and knowledge of income controls
• Experience overseeing banking operations and financial processes
• Strong stakeholder engagement skills, including audit exposure
• Strong Excel and finance system capability
• Proven ability to lead and manage a diverse team, encouraging constructive challenge
• Ability to navigate and lead through change, with a broad understanding of Finance

Benefits

• 25 days annual leave, rising to 30 days based on service, plus bank holidays
• Generous pension scheme
• Hybrid working
• Employee recognition scheme
• Wellbeing Support
• Career development and opportunities for professional memberships
• Health Cash Plan

To Apply

Please submit your up-to-date CV demonstrating how you meet the criteria above.

For a confidential discussion, please contact Hannah Welfoot at Yolk Recruitment.

Closing date: Monday, 23:59 on 25th May 2026