Service Centre Representative

Job Title: Service Centre RepresentativeLocation: Coventry (Hybrid working available after probation)Job Type: Full-time, PermanentHours: Monday to Friday (rotating shifts)Shift Pattern:7:30am - 4:00pm8:00am - 4:30pm8:30am - 5:00pm(Rotating weekly)About the Role:We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector.This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams.Key Responsibilities:Acting as the first point of contact for customer queries via phone and emailManaging and resolving service-related issues efficientlyCoordinating with internal departments including transport and operationsMonitoring and updating internal systems with accurate informationEnsuring high levels of customer service are maintained at all timesManaging multiple priorities in a fast-paced environmentRequirements:Previous experience within a customer service, coordination or administrative roleExperience within logistics, supply chain or FMCG environments (desirable)Strong communication skills, both written and verbalAbility to work under pressure and manage a high workloadExcellent organisational skills and attention to detailProactive and solutions-focused approachWhat''s on Offer:Competitive salaryHybrid working available after probationSupportive and collaborative ..... full job details .....