Service Centre Operative

Role descriptionShifts Required - 4 on 4 off, but also days and nights. 18:00 - 06:30 and 06:00 to 18:30Job Outline and Purpose Work within the Service Centre team to provide excellent customer service to all stakeholders. To assist in the development of systems and processes required to achieve the contractual ends and provide the required service to G4S, Trust and SPV stakeholders. To provide the BAU support to the Service Leads that they require to minimise service failures whilst providing contractual requirements for the service. Key Responsibilities/Accountability''s General and Specific Duties - Work within the Service Centre team to achieve stated contractual outputs and reporting. - Provide an end-to-end service for task completion within all services. - Assist in the development of processes and systems to assist in the above, working to adopt the same across both contracts in Oxford. - Ensure purchase order processes are adhered to and covered as required. - Allocate all reactive and planned work for the various services, whether in-house or sub-contracted. - Ensure that site inductions and other contractor management procedures are planned and processed effectively. Working with the various teams to improve and refine processes as required. - Keep diaries and schedules updated to facilitate the above. - Undertake jeopardy management of the BAU activities to ensure service failures are kept to a minimum. - Work with the CAFM and IT teams to develop and improve ..... full job details .....