Service Centre Advisor

The Institute of Chartered Accountants England and Wales (ICAEW), you''ll be part of an organisation that''s shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you''re looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.We''re looking for a Contact Centre Advisor to join our team in Milton Keynes on a permanent basis. This role offers a salary of £27,144 with a hybrid working pattern. We are looking for someone who thrives off delivering amazing service, demonstrated ability to work to challenging targets, and can build rapport quickly through any channel (phone, chat, email). To be responsible for chasing outstanding membership fees to help reach ICAEW''s membership retention and growth target. To contribute towards maintaining our reputation for excellence by providing a first class, multi-channel enquiry service, and accurate and ''right first time'' information to all enquirers and ensure service level standards are delivered.What you will be doing:Make outbound telephone calls to contact individuals in relation to ..... full job details .....