https://jobs.co.uk/job/service-assurance-shift-engineer-claranet-limited--ac94af51-020f-4105-b774-c7559358cf7f RSS feed for Service Assurance Shift Engineer at Claranet Limited. en-gb Thu, 24 Sep 2026 17:13:46 GMT https://jobs.co.uk/job/service-assurance-shift-engineer-claranet-limited--ac94af51-020f-4105-b774-c7559358cf7f https://jobs.co.uk/job/service-assurance-shift-engineer-claranet-limited--ac94af51-020f-4105-b774-c7559358cf7f Thu, 24 Sep 2026 11:52:05 GMT Location: Gloucester | Salary: 10000-500000 Annual | Type: Permanent | The Role Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team''s objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service. Key Responsibilities Respond to alerts within target response time Maintain 24 hour support cover for Claranet''s Customers as part of the wider team Identify and follow the correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA''s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills and Attributes Flexible and creative in solving problems Learn and adapt quickly to changing situations The ability to manage ones'' own time effectively while balancing multiple priorities Competencies - Technical Fit Previous ISP, Managed Service or Telecoms experience Relevant industry qu... Permanent