Service Assurance Analyst

Service Assurance AnalystService Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party ManagementDaily Rate: £400-£475 (via Umbrella)Contract Duration: 6 months initial3 days per week on-site in Warrington, 2 WFHWe are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs) are realistic and met. This position requires a blend of technical understanding and excellent stakeholder management skills.Day-to-day of the role:Contribute to the design and production of Digital Services related processes and documentation.Provide service governance for projects through Service Acceptance Criteria and PRISM Governance.Communicate effectively with all stakeholders before, during, and after changes delivered by Digital Operations and Project Delivery.Document and disseminate knowledge gained during the test, change, release, and deployment phases to all relevant parties.Ensure new or changed services are accepted by the business and stakeholders before implementation.Assist with the implementation of Continuous Service Improvement Plans (CSIPs) within the Digital Operations function.Monitor and respond appropriately to day-to-day customer/client ..... full job details .....