Service Architect - SC Cleared

Job Title: Service Architect Location: London (Hybrid - 2 days/week)Contract Rate: £650/day (Umbrella)Clearance: Active SC Clearance RequiredOverviewAn experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model.Key ResponsibilitiesService Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk/NOC).Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.Performance andamp; Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.Key RequirementsEssential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC ..... full job details .....