https://jobs.co.uk/job/service-architect-itsm-nicholas-howard-ltd--5c2f7eb2-0342-48e3-8f71-7158522ab062 RSS feed for Service Architect - ITSM at Nicholas Howard Ltd. en-gb Thu, 22 Oct 2026 21:45:19 GMT https://jobs.co.uk/job/service-architect-itsm-nicholas-howard-ltd--5c2f7eb2-0342-48e3-8f71-7158522ab062 https://jobs.co.uk/job/service-architect-itsm-nicholas-howard-ltd--5c2f7eb2-0342-48e3-8f71-7158522ab062 Wed, 21 Oct 2026 23:00:00 GMT Location: London | Salary: Negotiable | Type: Contract | ITSM Service Architect - HALOITSM Nicholas Howard are delighted to be seeking an experienced ITSM Service Architect to act as the design authority for a HaloITSM implementation, owning the end-to-end service management model and ensuring processes, data, configuration and integrations align with ITIL best practice. Key Responsibilities Define the target ITSM operating model across Incident, Service Request, Problem, Change, Knowledge, Service Level, Asset and Configuration Management. Design the service hierarchy, request catalogue, workflows, categorisation, priorities and approval processes. Own the CMDB and service model, including CI relationships, data ownership, reconciliation and data quality across multiple integrated systems. Define SLA/OLA frameworks, support models, escalation paths, resolver groups and governance structures. Review business requirements and integration designs, ensuring consistency and challenging unnecessary customisation in favour of Halo-native capabilities. Maintain high-level design documentation and decision logs, and define reporting KPIs and continual improvement processes. Essential Experience 10+... Contract