https://jobs.co.uk/job/service-architect-experis--9dc5c9f3-a9b5-4d82-b480-df413956985c RSS feed for Service Architect at Experis. en-gb Wed, 22 Jul 2026 18:58:32 GMT https://jobs.co.uk/job/service-architect-experis--9dc5c9f3-a9b5-4d82-b480-df413956985c https://jobs.co.uk/job/service-architect-experis--9dc5c9f3-a9b5-4d82-b480-df413956985c Tue, 21 Jul 2026 23:00:00 GMT Location: London | Salary: Negotiable | Type: Contract | Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out u... Contract