Service and Warranty Coordinator

Service and Warranty CoordinatorLocation: Exeter, DevonJob type: PermanetHours: Monday to Friday 8:30am - 5pmSalary: £26,000 per annumHawk 3 Talent Solutions are currently recruiting for a Service and Warranty Advisor to join our clients well known team in Exeter.The role: Act as first point of communication for customers and retailer enquiries into the departmentManage communications via phone, email, and web channelsAccurately log all interactions and case details onto company CRM systemWork closely with technical and service teams to investigate and resolve customer issuesKeep customers and retailers updated throughout lifecycle of enquiryEnsure all issues are resolved efficiently, accurately and in line with company proceduresHandle and de-escalate customer concerns in calm, and solution-focused mannerMaintain high level of accuracy when updating systems and documents About you: Experience within a customer service or technical support role, or similarExperience working with CRM systemConfident communicating with customersAble to stay organized under pressureComfortable working within structured processesKnowledge of heating appliances would be beneficial What''s on offer: 6.4 weeks annual leave (including bank holidays)Pension schemeFree onsite parkingStaff discount on productsFree eye tests and VDU supportStructured training and development opportunitiesPositive, collaborative working environment Closing date is 11 th June 2026Hawk 3 Talent Solutions are operating as ..... full job details .....