Service and Warranty Advisor (Manufacturing)

Service and Warranty Advisor (Manufacturing)£26,000 + 24 days holiday + Flexitime + benefitsExeterAre you an experienced customer service advisor looking to further your career with a well-established company supplying to clients globally?Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?On offer is a Service and Warranty Advisor role where you will manage all customer and retailer communication into the Service and Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.This role requires the skill to resolve customers'' issues in a swift, successful, and diplomatic manner, regardless of the circumstancesThe role:To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updatedSupport the TCSA Team (Technical Customer Service Advisor) in the process of administrative proceduresSupport the customer base with general enquiries and process genuine warranty claims quickly through workflowManage inbound service request bookings on CRM systemGeneral customer communicationsThe person:Previous experience in a customer service roleExcellent communication and organisation skillsIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV.The salary advertised is a guideline for ..... full job details .....