Service and Technical Support Manager

Service and Technical Support Manager My clients organisation is small but dynamic, known for its strong reputation for quality workmanship and technical expertise. They are specialist providers in their field of installation, servicing, and maintenance. Location: Bookham, Surrey (Office based)Hours: 8:00am - 5:00pm, Monday to FridaySalary: £35,000 - £45,000 (DOE)Benefits: Commission on B2B sales and new contractsMobile phone, laptop providedCompany vehicle for site visits (TBC)Secure on-site parking Role Purpose To lead and develop the company''s Service and Maintenance division, ensuring excellent client service, effective contract management, and the growth of maintenance-based revenue streams. This is an office-based role responsible for customer support, technical documentation, service planning, and supporting the launch of new products. Key Responsibilities: Client and B2B Relationship Management Act as the primary point of contact for all service, maintenance, and technical support enquiries.Build and strengthen relationships with existing clients to enhance customer satisfaction and generate new sales opportunities.Carry out customer site visits and surveys for new or renewal maintenance contracts.Produce and issue maintenance proposals, renewal documents, and technical quotations. Technical and Operational Support Provide office-based technical support for all product lines.Assist with warehouse setup, product configuration, and testing prior to ..... full job details .....