Service and Repairs Administrator

We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service and Repair Administrator to support their busy service function.This is an excellent opportunity to join a stable, forward-thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish )The RoleAs a Service and Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You''ll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly.Key Responsibilities:Be the first point of contact for incoming service and repair queries, handling them in a professional and timely mannerManage day-to-day communication with customers, primarily via email and telephoneKeep the CRM system fully up to date with accurate case notes and progress informationWork closely with engineering, production, and service teams to help ensure repairs are progressed efficientlySupport the monitoring of service performance indicators and help maintain strong response timesMaintain organised, accurate records and ensure all required documentation is completed correctlyThe PersonStrong communication skills, both written and verbalHighly organised and strong ..... full job details .....