Service and Maintenance Advisor

Our client is looking for an organised and customer-focused Service and Maintenance Advisor to join their Aftersales team, supporting service, repair and maintenance operations. This is a varied role involving regular customer contact, service coordination, supplier liaison and administrative duties. The successful candidate will be comfortable managing a high volume of enquiries, coordinating workloads and working to deadlines and performance targets in a busy environment. The role will also involve supporting the wider service management team and helping to ensure engineers have the information, parts and resources required to complete jobs efficiently. The ideal candidate will be friendly, professional and proactive, with the confidence to communicate effectively with customers, suppliers, engineers and management. They will be calm under pressure, motivated by achieving targets and committed to delivering a high standard of customer service. Responsibilities Handling customer enquiries by phone, email and online platforms in a professional and friendly manner Booking services, repairs and maintenance work accurately Advising customers on warranty coverage, including relevant inclusions and exclusions Providing realistic turnaround times and keeping customers updated throughout the service process Identifying appropriate opportunities to upsell parts, accessories and services Scheduling engineer appointments based on workload, urgency and availability Maintaining ..... full job details .....