Service and Maintenance Advisor

Service and Maintenance Advisor - Kent Competitive Salary - Depending on Experience Full-Time Permanent Monday to Friday Customer Service. Service Coordination. Engineer Support. Pearson Whiffin Recruitment are currently recruiting for a Service and Maintenance Advisor to join a busy and growing service and maintenance team based in Kent. This is a great opportunity for someone with strong customer service, administration or service coordination experience who enjoys managing multiple jobs, liaising with customers and engineers, and seeing tasks through from initial enquiry to final resolution. You ll act as a key link between customers, engineers, manufacturers and internal teams, ensuring service and maintenance enquiries are logged accurately, scheduled efficiently and proactively progressed through to completion. Experience within solar, renewable energy, electrical, construction or building services would be advantageous, although full technical knowledge is not essential. The Role Working as part of the Service and Maintenance team, you ll be responsible for managing customer enquiries relating to servicing, maintenance, faults and remedial works. Responsibilities will include: Acting as the main point of contact for customers requiring service, maintenance, fault-finding or remedial works Responding to customer enquiries by telephone and email in a professional and timely manner Establishing the nature of customer faults or requirements and determining the ..... full job details .....