Service and Delivery

Service Delivery ManagerFire and Security Nottinghamshire 55,000 Are you a driven and technically credible leader looking for your next challenge in the Fire and Security industry? We''re working with a well-established service organisation to find an exceptional Service Delivery Manager who can lead operations, inspire a high-performing team, and deliver outstanding results for customers.This is a high-impact, senior role at the heart of the business, one that offers genuine scope to shape service culture, drive improvement, and build something to be proud of.The RoleReporting to the Operations Director, you''ll take ownership of day-to-day service delivery across maintenance, reactive works, and small projects. You''ll work closely with engineering, scheduling, and technical support teams to ensure every job is completed on time, on standard, and with the customer at the centre of everything.Key responsibilities include:Leading service delivery across maintenance, reactive, and small works owning SLA compliance, first-time fix rates, response times, and customer satisfaction.Building and maintaining strong relationships with key customers, conducting regular service reviews and acting as a senior escalation point.Leading, coaching, and developing a team of engineers, supervisors, and support staff to drive high performance and engagement.Monitoring KPIs and leading continuous improvement initiatives that improve quality, efficiency, and profitability.Providing technical ..... full job details .....