Service and Contracts Administrator

We’re looking for a highly organised and customer-focused Service and Contracts Administrator to join a busy office-based team. This is a varied role supporting service operations, contract administration and customer communications, making it ideal for someone who enjoys a fast-paced administrative position and takes pride in delivering excellent customer service.

About the Candidate
The successful candidate will have previous office administration experience and be confident using Microsoft Office packages. You will have strong organisational skills, excellent attention to detail and a professional approach when dealing with customers over the phone and via email. The ability to prioritise tasks, maintain accurate records and work effectively as part of a team is essential.

Salary: £27,000 - £30,000 per annum
Hours: Monday to Friday, 8:30am - 5:00pm
Location: Winnersh (Office Based)

What You''ll Do

• Manage and maintain service contract records and customer information.
• Coordinate service visits and liaise with customers regarding appointments and equipment records.
• Prepare and issue quotations following service visits.
• Follow up on quotations and provide excellent customer service throughout the process.
• Maintain accurate administrative records and documentation.
• Provide administrative support across service and sales functions.
• Assist with general office administration duties to support the wider team.

• Supportive and friendly working environment.
• Opportunity to develop your administrative and customer service skills.
• Varied role with a mix of customer interaction and administration responsibilities.